Why use a pet sitter and not board my pet?
- Reduced stress – Your pet remains in its own familiar, secure setting.
- Diet and Exercise – A normal diet and routine are followed. Daily walks are part of our service. Exercise serves as a mischief deterrent and is good for your dogs health. It is also and important way to alleviate separation anxiety.
- No travel trauma – Traveling to a family member or friends house, or to a boarding facility may upset your pet.
- Health and Well-being – Less exposure to illness of other animals when your pet stays in its own environment.
- Loving Care – Your pet receives personalized attention and love while you are away.
- Benefits for your Convenience – You won’t need to spend time transporting your pet to and from another location.
- Peace of Mind – You can enjoy time away from home knowing your pet is being cared for by a professional who will put your pets needs first.
- Security – We alter lights, close blinds and take in your newspaper to give your home that “lived in” look. No one other than a WHPS employee who has been vetted, screened, background checked and shown the visit will be allowed in your home.
As owners of pets ourselves, with every visit we give the quality care that our pets receive at home. WHPS has been in business over 10 years and has an excellent reputation for delivering quality, personalized care from our trained and experienced pet lovers. We are committed to providing care for your pets if you are gone for a few hours or a few weeks.
Our qualified and compassionate employees contribute to the successful visit that we assure will meet your expectations. WHPS is a professional business that focuses on the value of pet care with each visit.
What’s your hiring process?
To ensure your pet receives quality service, our thorough hiring process certifies that all of our employees are among the most qualified. It includes:
- In-depth application
- In person interview
- References checked
- Background check and Industry specific skills and integrity testing exams.
- Extensive overview of services provided to each client
- Training on our monitoring system, Leash Time
- Continuous, direct pet walking and vacation service training
Why use a pet sitter vs. doggie day care?
We feel that your pets routine should not be disturbed. By boarding your pet, you are risking their well-being, health and comfort. Having a professional pet sitter come to your home is second to having you there and is a great alternative to boarding.
Why can’t I just have my neighbor, or a person who does this on the side, let my dog out?
Our petsitters are equipped to provide professional pet care and service. They are provided with the needed tools to give you the best care possible. Honesty and integrity are vital to our organization and we only hire experienced sitters with the highest quality ethics. We are INSURED, have workers compensation for our EMPLOYEES and are BONDED. Our sitters go through a training program to learn about loose leash dog walking and have experience working with all types of pets on a DAILY basis.
What is unique to our business is a backup plan. Basically, you have a primary and then backup person (and always backups to the backups). Your pet is always taken care of and you have peace of mind knowing you can call at a moment’s notice and we will have someone who can take care of your furbaby(ies).
Our goal is to make sure you are 100% comfortable with the people taking care of your pets and your pets love the person doting on them! There’s always someone available in case the you have a last minute emergency (provided you are an on-going regular client). As long as we have met you and your pets and have your information and key, we are ready to go!
Will you come every other day?
No. This is for the safety and security of you and your beloved pets.
Do you have references?
We are happy to provide references upon request or you can look at our testimonials on this site or social media, like Facebook.http://www.facebook.com/whpetsitters
Are you insured and bonded? Do you provide workers comp. for your employees?
Does my dog need to go on a leash?
Yes, even if trained to stay in the yard, it is our strict policy to always keep your pets on lead while in our care. This insures we have control over any unforeseen circumstances. There is a leash law in Connecticut as well. Click for link to law.
Do you have a cancellation policy?
Yes – 48 hrs. for midday visits (must be done the evening before; so Monday pm for a Thursday cancellation) a week for non-midday clients; 2 weeks during peak periods; non-refundable deposit at time of booking for major holidays and overnight service (high demand service). These policies are subject to change, so check email confirmation for specifics (this will be sent to you following your booking request) or call the office if it is unclear.
How do you handle my keys?
Keys should be given to your sitter during the initial consultation. Most clients have us keep their keys on file so we are always ready for future service at a moments notice. Fee for key drop off ($15)
How much notice do you generally need?
One week for new clients and 2-4 weeks (at least) during holidays and peak vacation times.
Can a friend or family member also do visits when you are providing service?
Unfortunately, we cannot. They are not trained by us, so we cannot guarantee the same level of service, nor are they covered under our liability and insurance.
Do I pay for your services before or after my return?
Payment is due at the start of service (we charge the day before for consult charges, which are $25.00) We only accept credit cards.
Can I call or email to get updates on my pets?
Yes, we understand how important it is to you to know your pets are doing well. We are happy to respond to emails or phone calls to give updates. We have GPS tracking and will provide photos if you’d like.
What do I do if my pet requires medication or is on a special diet?
We are happy to administer medications per your instructions and follow your pets special diet.
What if an emergency delays my petsitter?
At WHPS, we work as a team. If an emergency delays a petsitter,
a backup is readily available.
What do I do if my dog has never been left alone before or suffers from separation anxiety?
Many dogs experience separation anxiety. In extreme cases medication is needed, but in most cases exercise is a great way to alleviate stress. When dogs are left alone, they may bark constantly, destroy furniture, chew belongings, become very stressed out and even have accidents. A break in the day provides the focus and stress relief these animals need.