Customer Reviews
Read what our happy clients have to say about West Hartford Pet Sitters
Angies List Review: I recently got my first puppy and had called West Hartford Pet Sitters to help take care of her. Living alone and with my hectic,demanding work schedule, I was very nervous about hiring a dog walker. However, once I met Kim and her team, I knew they would be a great fit. Ever since working with the WHPS team I have been very relieved to know my puppy is in great hands. WHPS is a very accommodating responsible company, that will do whatever it takes to make sure their clients are well taken care of. Whether it is a last minute meeting that you need to help walking the dog or an overnight stay, WHPS is there to help. I would recommend Kim and her team to anyone in need of dog walking services. Thanks for all you do WHPS!
– Sarah, Jan 2015
To Whom It May Concern:
I am writing to recommend West Hartford Pet Sitters. In February 2006, my wife Stacie and I required the services of a professional pet sitter for our dear family cat, Claudette. Claudette had gone in for an annual check-up at Cats Limited of West Hartford and they had recommended Kim Thomas and West Hartford Pet Sitters. We called Kim on very short notice, and she was able to fit Claudette into her schedule. Kim visited with us just before we left town in order to meet Claudette, learn her routines, and receive all of our detailed instructions. I immediately felt that we had made the right decision in turning Claudette’s care over to her. Our vacation was wonderful and Claudette was obviously well cared for. Kim provided us with a detailed report of her visits, which helped us understand the services she was providing. It made me feel good to know that Kim was looking out for things while we were many miles away.
– Brian, W. Hartford
I just want to express our thanks for the excellent service we received while 
we were out of town. My husband and I have had concerns in the past about leaving our “kids” (2 dogs) with others, especially our new puppy. From the multiple visits per day, to the daily notes, convenient on-line (any time of day) scheduling and great communication and updates, we were able to relax knowing our pets were in good hands.
Meg, Farmington (2015)
WHPS provides professional petsitting at reasonable rates. Kim is reliable, trustworthy, responsive and thorough. WHPS always exceeds our expectations, and we highly recommend them to others!
Mike, West Hartford (2008)
“We’ve been so pleased with the service provided by West Hartford Pet Sitters. We have two dogs – one of them is a particularly “challenging” (but oh-so-lovable!) Jack Russell rescue dog who doesn’t warm up quickly to people he doesn’t know. Kim and Wayne really took the time to know him and our other dog before our first pet sitting experience. They sat down at the dogs’ level, played ball and slowly let the dogs get to know them. It really put our minds at ease.
We feel confident leaving our dogs in the care of West Hartford Pet Sitters when we travel. We know they’re in good hands, and Kim and Wayne are great about our calls to check in on them while we’re out. Other pet sitters in the past had either ignored instructions to provide us telephonic status during our trip or seemed annoyed when we called to check in … not Kim and Wayne. They are happy to give us an update and let us relax knowing the dogs are doing well. They’re also great about following any instructions we give them whether it’s related to the dogs or to the house (mail, plants, etc.)
Finally, we always love coming home to the “report card” Kim and Wayne provide on the dogs. It’s nice to know what they’ve’ve been up to while we’re out – usually lots of walking, playing and treats!”
A Very Satisfied Client (2012) West Hartford
With what we’ll call a “high maintenance” cat, I was always concerned about leaving him in the care of others – both for his and the caretaker’s sake! I was immediately reassured as soon as I saw Kim interact with him, and it was obvious that she has a great deal of experience with animals. On one occasion, I had to go away overnight on short notice. At the time, the kitty was recovering from a minor injury. Kim offered expert care including administering antibiotics – no easy task! She even took the time to call me to let me know how he was doing. When I returned from my trip, he was relaxed and content. I highly recommend West Hartford Pet Sitters for anyone who wants to know their pets are in good care, and for peace of mind while they are away.
– Grateful Client (2011) Avon
West Hartford [Pet] Sitters is a very professional and well-run organization. Before accepting you or your dog as a client, the owner comes over to interview you and your dog. They want to be sure there will be significant issues, and they know about any special needs that might be involved. They are careful to not over-commit. These are “dog” people and they understand dogs. When we have returned home after they walked our dog, in each case there was a note telling us in detail about the walk, how long it was, what “business” our dog did, how the dog acted, the dog’s disposition, etc.
Richard, West Hartford – Angie’s List, Oct 2012
I called West Hartford Pet Sitters to take care of our dogs while we were on a mini-vacation. Kim came over and met the dogs first which I really appreciate. While we were gone they also brought in the mail and newspaper and took wonderful care of our beloved dogs! It is so nice not to have to put the dogs in a kennel but know they will be well cared for in their own home and West Hartford Pet Sitters did the job well! I will be continuing to use their services!
Genevieve, West Hartford – Angie’s List, Aug. 2010
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